At ITERATION-01, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy to make things right.

Return & Exchange Eligibility:

• Pre-Order Items:
  Due to the custom nature of pre-order items, we do not accept returns or exchanges unless the item arrives damaged or defective. In such cases, please contact us within 7 days of delivery with a photo and description of the issue.

• In-Stock Items:
  If you are not satisfied with an in-stock item, you may return or exchange it within 30 days of receiving your order. The item must be:

  • Unworn and unwashed.
  • In its original condition, with tags still attached.
  • In its original packaging.

How to Initiate a Return or Exchange:

1. Contact Us:
   Email us at (info@iteration01.com) with your order number, a description of the issue, and whether you’d like a refund or an exchange.

2. Prepare Your Return:
   Once your return request is approved, we will provide instructions on where to send your item. Please ensure the item is securely packaged to prevent damage during transit.

3. Return Shipping:
   Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we will cover the shipping cost to send you the replacement item.

Refunds:

• Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
• Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

Non-Returnable Items:

• Items that have been worn, washed, or altered in any way.
• Final sale items or items marked as non-returnable at the time of purchase.

Damaged or Defective Items:

If your item arrives damaged or defective, please email us immediately with a photo of the issue and your order details. We will promptly arrange for a replacement or full refund, depending on your preference.

Questions?

If you have any further questions or concerns about returns, exchanges, or refunds, feel free to reach out to our customer service team at (info@iteration01.com)

Thank you for shopping with us!